Compliance and certification in accordance with
EN 50518 Alarm Receiving Centers
Enhance the quality of your security chain
An Alarm Receiving Centre (ARC), also known as a private alarm monitoring centre or simply a control room, is responsible for receiving, processing and responding to alarm signals from security systems. These may include intrusion alarms, fire detectors, CCTV, access control systems, and other security devices.
At Protify, we view EN 50518 as a framework for implementing a robust compliance system for (monitoring) alarm centres — aimed at structuring operations, managing risks, and ensuring the continuity of services.
What Protify offers
Project management for alarm centre (re)construction
Protify provides project management services for the construction or renovation of alarm receiving centres. We oversee the build process to ensure compliance with all applicable laws and standards. We advise contractors and prepare the required documentation, such as fire resistance certificates and specifications for security doors.
Security plan and documentation
Beyond construction, we support the development of a full security plan. All systems—access control, CCTV, fire detection—must be correctly designed and installed. We supply installers with the necessary guidance and help document everything for audit readiness, including equipment certificates, installer qualifications, requirement specifications, and camera layouts.
Implementation and documentation of operational processes
We also support the design and documentation of operational processes within the ARC. With years of experience in the field, we know what works. We advise on best-fit solutions and clearly document all procedures in a comprehensive operations manual you can rely on.
Who is EN 50518 for?
EN 50518 is designed for private alarm receiving centres of all sizes seeking to optimise their service delivery and ensure customer safety. Whether you’re a security provider, a facility services company, or another organisation responsible for alarm handling, this standard offers a structured framework for delivering high-quality alarm response services.